Frequently Asked Questions

Malba Store is physically located at 3415 Figueroa Alcorta Avenue, between San Martín de Tours and Salguero Streets, Palermo, Buenos Aires, Argentina. How to get there?

Malba Physical Store

We are open Wednesdays from 11:00 AM to 8:00 PM and Thursdays through Mondays from 12:00 PM to 8:00 PM. Closed Tuesdays.

The Malba Online Store is open 24 hours a day, but orders requiring special attention are handled Monday through Friday, 10:00 a.m. to 6:00 p.m.

We ship nationally and internationally with the logistics operator DHL.

Any customs fees or taxes that may arise according to the legal regulations of each country are the customer's responsibility.

The cost of the service is automatically calculated during the purchasing process, based on factors such as the dimensions and weight of the product to be shipped, as well as the destination to which each package must arrive.

Delivery times:
In general, deliveries are completed within 5 business days.

Once your order enters the DHL distribution and delivery network, you'll receive a series of email notifications to the email address you registered in our online store. These notifications will allow you to track your purchase throughout each step of the shipping process.

In general, purchases made using the In-Store Pickup option will be available for pickup within 1 to 3 business days.

Once your order is ready, you'll receive an email notification to the email address you registered in our online store, with instructions on how to pick it up. From that moment on, you can pick it up during regular store hours: Wednesdays from 11:00 a.m. to 7:50 p.m. , and Thursdays through Mondays from 12:00 p.m. to 7:50 p.m.

Purchases made using the In-Store Pickup option are subject to a 30-day retention period at Malba Museo—Av. Figueroa Alcorta 3415. After this period, the purchase will be canceled.

As long as the product is in good condition and unused, you will have 30 days from the invoice date to make changes, presenting the purchase invoice, physical or electronic.

As long as the product is in good condition and unused, you will have 30 days from the invoice date to make changes, presenting the purchase invoice, physical or electronic.

You can request a refund for your purchase within 30 days of the invoice being issued by writing to us . The processing time may vary depending on the payment method involved.

Our physical store offers payment methods such as Mercado Pago, Pix, credit and debit cards, and cash. We offer 1, 3, or 6 installment payments; one payment with no surcharge, and 3 or 6 installments with interest. Payment will be made in dollars at the exchange rate set by the institution; change will always be in pesos (ARS).

All online purchases made in our store are paid through Mercado Pago, with customers using the platform's own financing options, as well as those offered by the corresponding financial or banking institutions.

Write to us so we can help you manage your remote purchase in a personalized way.

Write to us so we can notify you when it's available.

Send your proposal to objetos@malba.org.ar or libros@malba.org.ar , as appropriate. These email addresses serve as a preliminary selection board: if you need to see samples or want to schedule an appointment, someone will contact you through the same channel.